In fundraising, father knew best

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An unsolicited solicitation package from Boys Town arrived by mail the other day, earlier and bulkier than usual. I’ve given to a lot of charities, but the Nebraska-based organization, founded in 1917 by Father Edward Flanagan, has never been one of them. Yet, the volume of free stuff they sent this year made me wonder about the effectiveness of guilt-driven marketing.

The “Christmas Appeal” package included three pens (two ballpoints and one felt tip), two pairs of socks, a full-color 2023 wall calendar, eight holiday cards with envelopes, a sheet of gift labels and, predictably, dozens of personalized return address stickers.

Can it possibly pay to invest in so much merchandise for someone with no history of donating? It would seem so, because Boys Town pretty much invented the model and has been using it effectively since 1923 when Father Flanagan mailed his first free calendar. During the Depression, when times and fundraising were tough, he even sent out woolen blankets.

Today, Boys Town receives about $160 million in annual donations, more than half of it from direct mail appeals.

As I examined the loot I wondered what to do. The pens are useful, the calendar is rather nice, and the greeting cards alone will save me several dollars come December. But am I obliged to make a donation? The Federal Trade Commission clearly states, “You may keep such shipments as free gifts.” But that doesn’t address the emotional quandary.

I placed a call to Thomas Lynch, Director of Community Service Programs at Boys Town. A chipper fellow, he began by saying that Father Flanagan, who died in 1948, was “a marketing genius,” who knew that people would be more likely to read a solicitation if it was accompanied by a gift (puzzle books were early favorites). He found, as Mr. Lynch noted, “Many people feel that if they receive a gift they should give one in return.”

Moreover, Flanagan determined that it was acceptable to lose money in a mail campaign’s initial years as long as it paid out over time. “Once someone sends a donation,” Mr. Lynch explains, “they and their families will be donors for a long time, maybe for generations.”

As mailing costs climbed in recent decades, many charities looked for other channels to reach potential donors. But Boys Town doubled down beginning in 2005, increasing its direct mail spending 70%. By 2012 net profit from the campaigns had doubled.

Boys Town gathers a lot of feedback from donors. One thing that came clear was that people enjoy the free gifts more if they don’t have the words Boys Town on them, which is why the greeting cards and even the socks are not branded.

Mr. Lynch refused comment on his costs of acquisition. He did mention that the socks — kids’ size, with holiday images — are new, so it’s too early to tell if they will be effective as fund-raisers. Or guilt producers.

“Some people pay the postage and send it all back to us,” Mr. Lynch conceded. Do they ever include a donation? “No,” he said. “I’m afraid that doesn’t happen.”

Copyright 2022 Peter Funt distributed by Cagle Cartoons newspaper syndicate.

Peter Funt’s new memoir, “Self-Amused,” is now available at CandidCamera.com.

In print and on television, Peter Funt continues the Funt Family tradition of making people smile – while examining the human condition.

After 15 years hosting the landmark TV series “Candid Camera,” Peter writes frequent op-eds for The Boston Globe and The Wall Street Journal.

Peter is a frequent speaker before business groups and on college campuses, using the vast “Candid Camera” library to bring his points to life. His newest presentation for corporate audiences, “The Candid You,” draws upon decades of people-watching to identify factors that promote better communication and productivity.

In addition to his hidden-camera work, Peter Funt has produced and hosted TV specials on the Arts & Entertainment and Lifetime cable networks. He also spent five years as an editor and reporter with ABC News in New York.

Earlier in his career, Peter wrote dozens of articles for The New York Times and TV Guide about television and film. He was editor and publisher of the television magazine On Cable. And he authored the book "Gotcha!" for Grosset & Dunlap on the lost art of practical joking.